Before contacting our support team, please check the following sources of information, as you may find the answer you are looking for there:

Read the manual as you may find the solution there.
Check the frequently asked questions section inside the product description (FAQs tab) on HappyPlugins.com.
If the plugin doesn’t work correctly, please try to disable other plugins and check if the problem is resolved.
Make sure you are always using the latest version of the plugin.